SUPPORT

Frequently Asked
Questions

General Questions


How can I invest with Veltrix Trust?
To begin investing, you must first become a member. Once you are signed up, you can log in to the Members Area to make your first deposit and select an investment plan.


How do I open my Veltrix Trust Account?
It's easy. Follow this link, fill in the registration form, and then press "Register". Your account will be active immediately.


How long does it take for my deposit to be added to my account?
Your account will be updated as soon as your deposit is confirmed on the network.


How are profits calculated?
Profits depend on the investment plan you choose. Interest is calculated based on the terms of your selected plan and credited to your available balance.


Can I make an additional deposit to my account?
Yes, you can make additional deposits at any time. All transactions are handled separately to ensure clarity and proper tracking.


Can I lose money?
All investments carry a degree of risk. However, at Veltrix Trust, we are a team of professional investment managers who use proven strategies to manage our clients' funds across diversified portfolios to mitigate risk. We recommend aligning your investments with your long-term financial goals.


Account Management


How can I withdraw funds?
Log in to your account, go to the "Withdraw" section, and follow the instructions. Withdrawal requests are typically processed within 12 business hours.


Are profits paid directly to my external account?
No, profits are credited to your Veltrix Trust account balance. You can withdraw them at any time.


What if I forgot my password?
Click the forgot password link on the login page. Enter your username or email, and you will receive instructions to reset your password.


Can I change my email address or password?
Yes. Log into your Veltrix Trust account and navigate to the "Account Information" or "Profile" section to update your details.


May I open more than one account?
No. To ensure security and fairness, we permit only one account per member. If multiple accounts are detected, all related funds may be frozen.